Refund policy
At House of Adhila, we carefully inspect and pack every order before dispatch. As our products are delicate and handled with care, we accept returns or exchanges only in the circumstances mentioned below.
1. Order Cancellation
1.1 Once an order has been successfully placed, it cannot be cancelled or modified.
1.2 House of Adhila reserves the right to cancel an order in cases of payment failure, stock unavailability, incorrect order information, or suspected fraudulent activity.
1.3 If an order is cancelled by House of Adhila due to stock unavailability or other reasons from our side, the applicable amount will be refunded to the original payment method.
2. Returns & Exchanges
2.1 Returns or exchanges are accepted only for products that arrive damaged, defective, or incorrect.
2.2 Any issue must be reported to us within 3 days of delivery. Requests received after this period may not be accepted.
2.3 The product must be unused, unwashed, unaltered and in its original packaging, with all tags and accessories intact.
2.4 Products that have been worn, washed, altered, damaged after delivery, or returned without their original packaging will not be eligible for an exchange or return.
2.5 For approved returns, we do not provide cash refunds. Instead, the value of the eligible product will be provided as store credit, which can be used towards a future purchase from House of Adhila.
2.6 Store credit will remain valid without an expiry date and can be used on future orders.
3. Unboxing Video Requirement
3.1 A clear, continuous unboxing video is required for any damage, defect, missing item or incorrect-product claim.
3.2 The video must clearly show the unopened package, including the outer packaging, followed by the complete opening of the parcel and the product inside.
3.3 Claims without a proper unboxing video may not be eligible for return or exchange.
4. Product & Colour Variations
4.1 Minor variations in colour may occur due to lighting conditions, photography, or differences in individual screen displays. Such variations will not be considered a product defect.
4.2 Slight differences in the appearance of handcrafted, woven or detailed work may naturally occur and are not considered grounds for return.
5. How to Raise a Return or Exchange Request
Please contact us within 3 days of delivery with:
- Your order number
- Clear photos/videos of the product
- A complete unboxing video
- A brief description of the issue
Our team will review the request and guide you through the next steps.
📞 For any assistance, please contact us at: +91 9384243250
House of Adhila reserves the right to assess each return or exchange request and approve it based on the condition of the product and the information provided.